I was forced to go to this location due to not being able to get what I wanted at my desired location. Even though I had booked online and received confirmation that the 5x8 trailer was available. Less than 24 hours before scheduled pick up time I was notified of this. The U-Haul rep who called us stated that 1-way trips were categorized as lower priority bookings compared to return trips. No where on my booking was this stated. Also, if a confirmation number is given, does that not confirm the actual booking? I fail to see the point of booking something and getting confirmation only to be told otherwise. If it's not available, say so!! Then at least I would have extra time to book a return trip. I could have easily hauled an empty trailer to my location and return it if I had known. Instead, I had to drive and extra 50 minutes both ways to pick up. I have used U-Haul a few times in the past with no problems. What can U-Haul do to improve? Be transparent, a booking with confirmation should be just what it is. If it isn't, say so, plain and simple. The pickup location itself was fine, and the employee was helpful.
Paul D
Halls Foods Superstore
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Provost, AB T0B3S0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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No oil in truck, told us wrong place to drop off and had to pay an extra 100 in km's. Terrible!
Tammie HWell first thing is the u haul rep should actually show the customer how the mechanism works on the trailer as not all trailers are the same. I hooked up to the trailer thinking everything was good so proceeded to head out to my home. I made my way down the highway and the trailer ended up coming off the ball and started whipping around on the highway. I managed to keep it upright and not roll and then a passer byer stopped and helped me secure the trailer properly. I have to be honest I hope I don't have to use uhaul ever again as I always have problems of some kind. Also the utility dolly that we received wasn't a uhaul brand dolly as when I took it back to Saskatoon I was told that wasn't the right dolly and I said that's what they gave me in provost.
Michael AExcellent service
Bertram CVery helpful with getting the trailer and help hooking it up
Christian G