The process was easy, simple and the representative was very knowledgeable
Michele C
Family Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pulaski, VA 24301
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Owner operator was very friendly. Great customer service.
ROBERT DI was very disappointed that I was charged $44.00 for being 45 minutes late turning in the vehicle. I told the people that I was 45 minutes late and they said they would take care of it. They did not say I would be getting a late fee. Not very customer friendly.
BRYCE GVery easy drop off. Very professional staff.
Michael MOwners need to be kind to customers. I saw that sometimes people went to pick up a reservation only to find it wasn't available so I decided to call before going. Call one, they put the phone on the counter for over ten minutes. Call two, they said they were really busy and put the phone on the counter for almost fifteen minutes. Call three, I asked right away if I could ask a question and was told NO and HUNG UP ON! This was just unacceptable. When I arrived, the owner kept saying how busy they were but there were two people waiting for a food order and one additional order was being made, and there was a dedicated cook so she wasn't even needed. Owner also didn't know how to rent out trucks and had to call her husband who was unavailable. She ended up calling her daughter to come to the shop to do the rental. Even though the owner apologized for being rude on the phone, it didn't matter because no customer should have had to go through three phone calls totaling almost 25 minutes only to be spoken to rudely and hung up on. Truck had mud inside the cab and really should have been cleaned up before renting out. U-Haul really needs to set some minimum standards for customer service.
AUDREY J