Exceptional customer service I was late and they waited for me to get my reservation even tho they had to go appreciate it
Jose V
McLendon Puyallup
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Puyallup, WA 98373
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I returned the vehicle with the same fuel level it had at pickup, but I was still charged for two additional gallons of fuel. I contacted customer service to dispute the mileage and fuel charges, and I was extremely disappointed with both the customer service experience and the lack of a satisfactory resolution.
Misty HNot all the equipment I reserved was available. Started out in tacoma Washington and had to move my reservation to this location upon arrival the appliance dolly i reserved was not there. Then when I returned my reservation this location had closed even though my reservation was until 11 pm. That's not thr problem what actually was the problem was no drop box for they keys so I had to bring them back the next morning. When I did i let them know the person who checked me in said they had been there as late as 9 pm to check in returns and I made sure to get back before nine and no one to take my return. When I let the manager know he more or less called me a liar. Start ti finish terrible experience. Barely got a sorry and ended up costing more than double . I feel i should have gotten some kind of discount for all of this.
Cody SThe pickup process was a nightmare. Took almost an hour due to slow server issues. I would not recommend U-Haul due to this experience. Put me an hour behind in my moving schedule. And I have several people waiting on me during this time.
Daniel OPicked up early and returned it it was a great experience I loved I could get the truck at 730am not 9am like another place
WALTER N