Your business is inherently flawed. This is a systemic problem! You should have extra vehicles stored at every location. i.e. just a little buffer or "wiggle room" in case something goes wrong. I reserved a truck. It wasn't there at the location of my reservation. They told me I could get truck at the backup location 12 miles away. So, I took a taxi there, and the truck was not there. So, I cancelled my plans to move that day (I had to call my friends and tell them we'd do it later, thus inconveniencing *them* as well). I tried again, 2 weeks later. The truck was not at the location of my reservation. The backup truck was at a location 50 miles away. This should not be happening. You need to have an extra truck available at each location to accommodate unexpected situations, or have some other protocols in place to prevent this from happening. Having to cancel and reschedule plans, adds stress to an already stressful process. Next time I move, I would happily 40% more to go to one of your competitors, in order to have a vehicle ready at the time I need it, and at the location I reserved it!
Thomas K
Washingtons Enterprises LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Quinton, VA 23124
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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They were very helpful and quick to respond
Kevina BThe associate was very friendly and helpful, however, the trailer floor was very dirty and apparently had grease on it in places that I didn’t notice until unloading the trailer. Several things that were sitting directly on the floor got dirty and greasy which came off onto the new carpet in my daughter’s apartment when they were set down. Wasn’t too happy about that.
Steven ESpoke with the owner. Very nice folks!
Marshall HTruck storage floor area was dirty with lots of animal hair, sand and screws. I had to sweep it out before use. I should receive the $25 clean up fee as a refund. I have photos to back this up.
David M