Customer did not leave a comment.John M.
Customer Reviews for Washingtons Enterprises LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.MICHAELANDREW W.
Customer did not leave a comment.Thomas Q.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Robert C.
First time using the mobile app to pick up truck at this location. Was a real headache using the app. Couldn't get lock to unlock to get my key for truck. Had to wait till they opened to get key. Next time I will definitely pick up truck at a site where there is a person to check me in, and not dependent on a phone app to use. Also, truck I had was old and just had no horsepower at all. Trying to go up any hill or incline was a joke, took forever. Probably won't use Uhaul again. Ill use a truck rental that has newer, better trucks.Chad M.
The customer service was awesome and they helped me out a lot!Montae T.
Customer did not leave a comment.KEVINANDREW K.
The online pickup was a complete disaster! Barbara at the pickup location, was less than 10 minutes away (her words), but couldn't come & dispatch the truck â€œthe old fashioned wayâ€... Therefore what should have taken less than 10 minutes took over an hour because of her laziness! We gave up on her helping us & called Uhaul.com to help us obtain the rental. We were very frustrated & needless to say exasperated by the time we finally left the lot.Maxine L.
It took 45 minutes to get the truck, the app said I was complete with the process and the truck would be ready at 12:30 (My rental time was at 1:30) the rental person would not release the truck until it showed complete on her end... I only had 3 hours to pick up all my belongings and due to the 45 minutes, I only had an hour and a half to get EVERYTHING I own by myself into the UHAUL. I will not use UHAUL again. Worst experience I have ever had with ANY company.MICAHDAKOTA W.