I rented an open air trailer in the fall from this location. I had a good experience so when I needed a trailer again, I reserved from here once again. This time however, it is now winter and I do understand that we have had a lot of snow but this is a business that rents out equipment/vehicles which was reserved 2 and a half weeks in advance because I needed it to use to move my belongs to a new location. I arrived along with my helper and his truck to pick it up and it was buried in the yard behind several other items. The fellow inside told us to go get it! We explained which one it was and that there was not enough room to manipulate the truck to back into the space. My helper said the unit was frozen to the ground and he couldn’t get it up. He actually ripped off a metal handle trying to lift it. There were 3 other trucks that would have had to be moved in order for the trailer to be pulled out. I asked why my unit wasn’t at the front ready to go as it was set up for today and he once again says hook on and go!! I suggested that I take the smallest truck there that was part of the blockade to the rest of the yard, to use for my 3 hour rental. The fellow said sure no problem. Fill out the paperwork. I said that I wanted the truck for the same price as I did not want or need the truck in the first place. He said no he couldn’t do that. I do not think that this is a way to do business. I empathize with anyone dealing with the amount of snow that we have had this year but when an opportunity to make a customers life better presents itself, you would think they would want to help. U-Haul should take away this location if they are not going to take care of their business. It’s a waste of space and time for everyone involved here. People are relying on this service that is unavailable at this location when you are on a time restriction. I cancelled my reservation!
Brenda B
Rama General Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ramara, ON L3V0S3
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Customer Reviews
- 3.5 Average Customer Rating
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Poorly arranged area to drop off.it,s store operates as a uhaul depot and a convenience store .so high traffic interferes with safely reversing trailer in the area.it,s in a high traffic area. You have to deal with the traffic from the Casino,the gas station, the coffee shop.plus regular traffic on rd 45.not a good experience.
GEORGE CTruck had pepperettes, cigarette butts and chips on the floor along with Tim Hortons from the previous users. They should check the trucks before sending them out. Also I was late to pick and called ahead so there was time...
Trai CVery fast and friendly service, this was a short notice rental that went very smoothly.
KODI STold miss information got ripped off 100$ in fuel he said I would get reimbursed or I was ready to take out fuel into a gas can but literally got it stolen by your company now balance he said I would get reimbursed per L I asked 2x and went back in to make sure
Laura L