Overall the experience was very poor. I booked over a month in advance and ended up picking up the trailer an hour outside of where I had booked it. I was given a day free for having to pickup the trailer a day earlier than the original date. After realizing the trailer was too big for our needs I contacted UHaul and asked if I could switch the trailer out for a smaller one as there was one on the lot where I had picked it up. I was told that since it was already dispatched I would have to book it all over again and therefore pay twice for a trailer. Our trip was over 8 hours and the bigger trailer was way to overpowering for what we needed. Upon arriving at the destination, I was having issues disconnecting the trailer from the trailer hitch. I was told for a fee of $300 an agent from UHaul would come to our location and help us to unhook it. I declined the fee and managed to get the trailer disconnected myself. I feel that since the equipment is owned by UHaul I should have received better service with my disconnect issues with the trailer. After this experience I will seriously reconsider using UHaul in the future.
Jamie C
Kings Punjabi Restaurant
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ramore, ON P0K1R0
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Customer Reviews
- 1.5 Average Customer Rating
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They did not speak French nor English
Jonathan JNot a very friendly place.. could use an attitude adjustment or cultural awareness. Never received a digital receipt.. ? Thanks
Ricky RThere was no signage. I was on the phone with someone else instead of the person there. No one knew what was going on
Nicholas BBrought back early and still over payed
SERGE L