Improve communication and follow-through
Jonathan G.
Storage Central LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Redmond, OR 97756
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
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The actual pickup location front desk was wonderful and were really helpful. The truck and equipment were really clean. As for my experience with reserving a truck it was terrible. This was the 2nd truck I was guaranteed that I did not get. I received a phone call when I was 5 minutes from picking it up telling me they did not have the 27 foot truck but were reserving me a 10 foot truck instead. That was the best they could do. My moving people were already here and he actually thought I could use a 10 foot truck instead of a 27!!! Thank goodness for the young man at the desk Ed that found a trailer for use to haul or I would have been out money for my moving people. As it is I had to leave some things behind. I would definitely recommend this location if I could recommend U-Haul which I will never recommend or use again!!!!!'
Kathy R.I returned truck with gas line at spot where I picked it up. I asked if we could check truck back in while I was there and was told no, they will check it and send email me the bill. They are very clear that they wild not do with me in person. Go figure I get the bill and they determine that the gas was not sufficient and charged additional $70 on bill! Are you kidding me? If I had men able e to check it in with them I would happily have taken it to put the gas in that their secret measurements said was missing. If this is standard operating procedures for your company, there are others to use in the future and i will definitely let everyone know about the shady process with you.
Sarah M.My parents parents were moving into assisted living These guys were very accommodating and kind. They worked hard to find exactly what we needed on a very busy weekend. Thank you!
Jim K.Don't give customers trucks with inaccurate mileage and charge them 4x what it should've cost. I moved out my storage unit and dropped everything off at our new house in Powell butte. Returned the truck immediately after hours and refueled it. Says that I traveled 271 miles. Wtf is that??
TYLOR S.