Kenneth H. on 9/23/2016
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GPS took me to a residential area down the street. when we called Uhaul they confirmed the address but said it was next to the airport. (1.9 miles away) we drove to the airport and of course it was not there. 2nd call again repeated the address and incorrect location info as "next to airport" finally a friendly businessman clarified where the real location was...3 blocks from the GSP location. Very frustrating
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diane m. on 9/22/2016
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Great customer service.
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Kathryn R. on 9/21/2016
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Regular renter at Uhaul. This location is exceptionally organized and professional. The staff is always able to address my changing needs and adjust with their large inventory.
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Robert G. on 9/8/2016
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The worker be that waited on me was on a power trip!! I spent over $600.00 dollars there took three plastic chair cover bags back for credit. And they would not take them back without a receipt!!! And the worker that sold them to me was standing right there. Pretty unrealistic service in todays market place. I think management needs to adjust his attitude. It wasn't the money it was the way he handled it. Poor customer service.
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BRAD W. on 9/6/2016
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The 26' truck shakes very badly, at 55mph it is unbearable. My guess is tires out of balance, or front end problems. The rear of the vehicle tracks at an angle to the front - like going down the road constantly turning LEFT. Rear wheel are badly out of alignment - truck is a death trap and should be out of service until repaired. To be clear this location and the people were great - but the truck is a danger on the road. (truck was clean. )
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Adam W. on 9/5/2016
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The guy at this location charged my credit card and said that it would be changed on return.So my credit card was over charged and he had to give me cash in return.This is unacceptable too over charge anyone's credit card! But the u haul it self was good.
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Denny G. on 8/30/2016
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Enjoyed working with employees
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Jayson C. on 8/29/2016
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Told them about my trailer issue and was told "sorry". Returned truck with more gas than when I picked up and asked if I can get a credit and was told uhauls doesn't do that but they will charge of you return will less gas.
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Jamie D. on 8/28/2016
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Colton was very helpful!
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Terri A. on 8/23/2016
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Was a bit dirty but the guys were really helpful. Got the auto transport on quickly and we were on our way. The uhaul and transport got us across two states with ease.
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christine J. on 8/22/2016
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The employees were SO friendly and accommodating. I can't believe how easy and quick it all was, and they did it with a smile. The facility was clean, cool on a hot day, and easy to navigate a big ol' trailer out of the facility. On a stressful day for me, they made me feel at ease and super comfortable. Thank you!!!
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Brady K. on 8/21/2016
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Well reserved truck for 8 didn't get till 930... I put 20 dollars of fuel at 2.29 gal to go 50 miles but was charged 13 more so trucks must get like 2 mpg. Customer service was lacking, probably won't rent again.
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MARYANN W. on 8/20/2016
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Maybe extend the hours beyond 8-5, but this place is outstanding!
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Walter K. on 8/17/2016
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Contrary to the U-haul web site regarding free 30-day storage, this location did not offer this service. This promotion was a gimmick, in my opinion, and should be clarified for applicability.
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Bobbi S. on 8/17/2016
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One of the tow Dolly's wheel ramps were being held on with wire from a coat hanger. When asked about this because we were traveling over 650 miles the staff said it will fine as that is all they had available. This reservation was made weeks in advance. Suggestion it to keep your equipment in good working order.
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stephan e. on 7/27/2016
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The staff was very helpful. They even gave me a ride to the airport! Nothing to improve upon. Great experience!
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Scott B. on 7/25/2016
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Lady was rude, not very intelligent as she tried to explain that the storage in the truck was 30' high, and very unprofessional in communication as well as attire.
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Suzie C. on 7/20/2016
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Excellent. Everybody was so nice. Thank you very much
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MICHAEL A. on 7/15/2016
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Sean was amazing... he even washed my wheels.
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Lauretta K. on 7/12/2016
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He just took my keys and turned around. When I asked if I needed to do something, he ignored me. So I asked again and he said he'd check it in later.
A week and a half later I got a phone call from UHaul asking if I had returned my UHaul, because they ever checked it in (as he said he would do). This is very frustrating. Today's get my receipt and I turned my UHaul in 15 days ago. Bad turn around.
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Norman F. on 7/8/2016
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The Truck I got had a MAJOR problem with the steering -- allot of play , and shook & rattled the entire steering collum when it went over ANY bumpy spots in the road . It was very hard to control at times !!! I don't put any blame on the guys at the Pick-up location , as they wouldn't have known , unless the previous renter told them . Other than that , all the U-Haul associates I dealt with were just GREAT .
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carol b. on 7/8/2016
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You always go the extra mile for us! A pun but true!
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Paul M. on 7/5/2016
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Location hard to find. No place to pull through or turn around. Safety concern. Staff are excellent.
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GWEN S. on 7/3/2016
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it was awesome
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Cecil M. on 6/30/2016
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Fuel tanks should be topped-off or more than half full at a minimum.
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