I have never been more afraid to get out of my truck in 41 years. The cashier let me stand while he sold cigarettes and lottery tickets. I had to back in the tightest spot ever, there were drug users and dealers everywhere asking me for cash. Most of all I asked how Uhaul would know I dropped the trailer, in broken English he told me not to worry about it. Very poor location in worst part of town
STEVEN S
Halifax Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, VA 23224
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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TAMASGEN SThis was a horrible experience. I reserved a UHaul weeks in advance from another location, and got a call the day ahead of time telling me that I would need to go to a farther location, as the location I had made a reservation at did not have any trucks available. When I arrived at the new location, they could only provide me 2 blankets, when I had reserved 10. In addition, when we opened the truck, it smelled of body odor, marijuana, and there was trash everywhere. The worker noted that because the cargo part does not lock, sometimes people sleep in them. It was a complete mess and took me an hour to clean out and spray down with antibacterial when I got home. I was stunned that no money was taken off my bill, as it was not in the location I reserved, clean, or with the supplies (blankets) I had reserved.
JOHN BIncredibly unprofessional service by U-HAUL in general. I was called 9 minutes before my reservation to tell me they were out of what I reserved WEEKS AGO at the location I chose . Then was put on hold for almost 10 minutes, and informed I would have to drive to a location nearly 3X as far as the location I requested. Finding the U-Haul in a gas station was incredibly difficult, added LOTS of time to the move overall, and increased the overall price of the move as I had to drive unnecessarily further to move. This was INCREDIBLY UNPROFESSIONAL AND I WILL NOT BE USING U-HAUL AGAIN.
Alexander FI had this truck rental for less than 4hrs and was charged an extra $40.00/ day for a truck rental that I turned in on the same day. Why!?
Moses B