This gas station was dirty. It took a long time for the manager to help me due to the influx of customers to his primary business. The establishment was not in an area of town I felt comfortable standing around by myself in. When we went out to the trailer the light connection on his end was broken. The manager attempted to fix, but could not. I suggested he just remove one from another one of his trailers to try, that one worked. I was helping the manager attach my uhaul trailer and the manager made uncomfortable comments about me "being pretty" but I needed to be patient with him. I had already spent almost an hour here waiting for the ipad for rental to work and for him to help his other customers and at no time tried to "rush" him. If I was assigned to pick a uhaul up from this establishment again, I would call to change to another location.
Alexandra S
Halifax Convenience
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, VA 23224
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Customer Reviews
- 2.5 Average Customer Rating
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There should be a warning label for this drop off location. Only use if you have the life experience to manage homeless individuals with mental health conditions that frighten the average citizen. Luckily, I am a mental health professional who has experience with vulnerable populations.
KIM EShould train more of staff to process rentals
Sean MThis was the worst u-haul pick up ever! The store smelled of marijuana. Neither of the two clerks spoke enough English to complete the pick up process. They kept telling me to “come back tomorrow”. Finally they just said “you pay online” and motioned for me to take the equipment. No photos, no inspection and no checking of how it was hitched. Good thing this wasn’t my first time. Thank goodness that your employee Jasmine called me a hour after I picked up the equipment and completed the contact with me on the phone.
Lawrence VGood experience. The trailer was nice and clean. Road very well with easy pulling. No issues on trip or renting or returning.
David A