When I placed the u-haul order for this store it was for mobile pickup. Upon arriving, the app would not let me pick up and customer service said it was not available for mobile pickup and I would have to wait an hour until the store opened to get the vehicle. The store did not open at 9, the employee showed up late. When I tried to pick up the u-haul the manager was not in store and was saying he didn’t see the reservation. It was a 2 hour process to pick the u-haul up. I ordered 2 dolly’s, neither of which were in the truck. I contacted customer service who refunded me for the dolly’s that were missing.
Sarah B
AZ Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, VA 23225
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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No personnel available but the location had a better connection than the pick up location. Saves time and frustration with it being conveniently located near a gas station.
Samuel NThere was a homeless man smoking cigarettes in my uhaul when I picked it up. Luckily I noticed him in there before driving off. The entire uhaul, including the cab smelled like cigarettes, urine, and feces. It was a very scary and dangerous situation. The employee who gave me the keys, at the gas station, claimed that this happened all the time and did not seem bothered by this at all. It was a horrible experience.
Devon BVery convenient location with a very kind and pleasant service person.
Catherine JEasy process
BARRY H