They need to closeout the ticket immediately tbe truck was returned instead of days
cassian u
Varina Super Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, VA 23231
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The worst customer service I've seen in quite a while. The cashier was on the phone the whole time that he was dealing with me and that's rude enough, especially speaking some foreign language. I'd ordered a 20 ft truck, an appliance dolly and some furniture mats . I ended up with a 14 ft truck and nothing else. The guy kept telling he was a third party and had no control over what I was given ??? The whole thing made a very long day even worse! Varina Super Stop is awful and is definitely putting the U-Haul in a bad light!
Harry TI requested to pick up a truck on Williamsburg Rd in Richmond when taking to customer service where I knew the truck was available and in the area where I needed to be in. I had used this location a few days before. I told her this but she sent me 5 miles out the way. I was very upset having to drive ,5 miles out of the way when there was a truck available only a few blocks away from me.
Dahlia SClerk in store had NO knowledge of the process, enormous language barrier, a dismissive attitude. Upon return, Clerk had no knowledge of the process or how to contact customer service.
Cynthia FKeep the same level of Customer Service.
James J