Reserved a trailer at one location only to find out when I got there to pick up the trailer that they changed the pickup location without notifying me. Said I would receive a discount for my inconvenience but I paid full price price for the rental. I also asked about returning the rental to a closer location at my destination and the lady I spoke to was not helpful at all and said I had to drive back to the original location to drop the trailer off which was an hour and half a way.
Joshua J
AJs Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Roanoke, TX 76262
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The location was easy to find and they had the truck ready to go. The pickup process took less than 5 minutes.
KELLY RI was double charged for mileage despite multiple requests to have the e issue resolved
Elena SThis was amazing experience. Fast to check in and out everyone was helpful and nice
Kiley HNeeds better description on how to get into the U-Haul.
Serina W