The location is a "pick up the key from a lockbox" type of location, where you have to call to get the checkin process completed. Bill (the contact/staff for the location) was very kind and came to the location to get the moving blankets that were part of my order. Conclusion: helpful staff, not the best area of the city so come with a friend or two.
Grace R
Destiny Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rochester, NY 14609
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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To be fair, drop off occurred on a Sunday There were no representatives on site No clear signage or parking designation labeled for leaving vehicles.
Theodore RThe truck leaked water all over our stuff. The location was confusing with vague directions for a first time user. We couldn't get the website to send us a code for the lock box. Eventually we found a phone number for assistance, took 45 min. And ..it would only allow us to drop off the truck at a location 6 hours away! We had to call for assistance overriding that prompt as well!
Cheryl JLove the new Toy Hauler.
kevin bThe location was completely different than what I booked and it was extremely difficult to find. The check in and check out process was extremely difficult as well. Nothing was easy and it required two employees to help figure it out. I will never use or recommend U-Haul.
Casey B