I did not add SafeTrip, a utility dolly, or furniture pads when I rented the U-Haul. In addition, there were no furniture pads in the truck. Therefore, it would not have been possible for me to use these items. I believe these charges should be removed. Thanks!
Weichen D
Destiny Automotive
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rochester, NY 14609
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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The location is a "pick up the key from a lockbox" type of location, where you have to call to get the checkin process completed. Bill (the contact/staff for the location) was very kind and came to the location to get the moving blankets that were part of my order. Conclusion: helpful staff, not the best area of the city so come with a friend or two.
Grace RTo be fair, drop off occurred on a Sunday There were no representatives on site No clear signage or parking designation labeled for leaving vehicles.
Theodore RThe truck leaked water all over our stuff. The location was confusing with vague directions for a first time user. We couldn't get the website to send us a code for the lock box. Eventually we found a phone number for assistance, took 45 min. And ..it would only allow us to drop off the truck at a location 6 hours away! We had to call for assistance overriding that prompt as well!
Cheryl JLove the new Toy Hauler.
kevin b