The fact that we are unable to know the pickup location until 24 hours prior is extremely disappointing. We had to drive 2 hours out of the way round trip in order to pickup a truck when there were several locations closer.
Katie E
Value Plus of Rockford
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rockford, IL 61108
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Right rear blinker, tail light and break light didn't work.
GEOFFREY GEverything was great
JAMES SI dropped off my trailer to n 11/4/25. The person working the desk informed me he had me checked in and I "was good to go". On 11/9/25 I received a notification on my card for a charge for another 4 day rental with insurance. U-haul customer service was not helpful and told me I would not be getting a full refund because they had me down as a one way trip even though I ordered on the phone a "return to same location as pick up" and confirmed it with the front desk personnel. I was then told my refund will still not be for the entire charge due to the insurance purchase. I RETURNED THE TRAILER ON THE 4TH. So why was I charged insurance for the extended rental?! I paid for my original rental WITH insurance up front at the u-haul location when I picked up the order. This is an unauthorized charge and unacceptable business practice. Customer service even agreed they see I dropped the trailer off on my initial return date of 11/4. So why charge me extra? I am contesting the charges on my credit card account. This is unacceptable and I will not be using U-haul again and I will refer people away from this company. Horrible overall experience.
JAMES Bvery unprofessional
OREOLUWA O