Reserved online same as I've done many times before but have never picked up from this location. Guy at the counter told me I had to have a paid confirmation email instead of a reservation confirmation email. Tried canceling reservation then reserved again in front of the guy, still said that was incorrect. Call uhaul and the lady even said he didn't know what he was doing and tried to talk him through it but he wouldn't do as he was told. The lady told me to hook trailer up and sent link to submit photos of trailer hooked up and region managers number to submit payment. Will never use this location for anything again
BRIAN M
Shell Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rome, GA 30161
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Customer Reviews
- 3.5 Average Customer Rating
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Food Mart Convenience /Gas Station. Clerk took info from my cellphone and said go get it!! No furniture blankets avaible as ordered.
Augustus KOnly one person behind the register at this convenience store. Didn't offer to help un-hitch the trailer and I had to ask him to provide a signature indicating I had dropped off the trailer.
JOSEPH CThe guy that works There is extremely rude and nasty!!!
COREY FThe experience dealing with the situation was unprofessional and very frustrating. I booked online and when I got there it was a joke
Lawrence M