Left ramp latch was busted, and the safety cables are extremely worn. Cables are just my opinion, they are still safe, but coating is busted up pretty good.
Kurt T
Shell Food Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rome, GA 30161
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkVery good customer experience. Steven was a life saver and went over and beyond.
Amy SDifficult at pick up. Truck had 7 dolly in the back and I had to unload and put in another truck.
Jerry MThis location was awful to rent from. My usual location didn’t have the size truck I needed, the guy didn’t know how to check the truck out. I spent over an hour trying to rent the truck. I returned the truck about 12 hours later and then it was an additional 14 hours before the truck was actually returned in the system and I got the final bill for mileage. Awful experience. Would not recommend.
Trenace PClerk spoke little English, making communication extremely difficult. Eventually, I understood him to say just leave the trailer, all was fine. I was still uneasy with the drop off process, so called U-Haul customer service and described the situation and my concern that our trailer was not being properly checked in. The customer service representative confirmed our drop off and said we were good to go. Several days later I received a communication from U-Haul that my trailer was overdue. I communicated back to them the date and time we had dropped the trailer off, and a couple days later received a notification that the rental has been closed out. I was grateful that when I dropped the trailer off I took several pictures of it as well as a video showing where I was, where it was, and the station that it was left at, but fortunately I didn’t need to use that. It should not be this hard!
Keith B