The girl that called me Thursday morning August 7 to tell me of the shocking change (confirmation) of pick up location was very rude, in fact, she accused me of screaming at her and hung up on me at the end of the conversation. When I originally called Farmington Maine Aubuchon about renting a truck NOTHING was topd to me about a possible change of pick up location. This call from Ms Rude was a total inconvenience to myself and all others involved. Ms Rude also told me Rumford Me was 19 miles from Farmington, Maine, that is a joke I grew up in Farmington Maine. Actually it is 30.5 miles but I saved my breathe I could quickly tell Ms Rude could care less the inconvenience that the pick up location was causing me. In fact, she said at one point “do you just want to cancel?” Dealing with her was a huge 0. Will from Rumford Maine on the other hand Gilmans Auto was “ACE CUSTOMER SERVICE” He totally understood my agony and was so kind. Hats off to Will.
CAROL P
Gilmans Auto Service
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rumford, ME 04276
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Customer Reviews
- 4.5 Average Customer Rating
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There is nothing needed to improve - Will was very professional and helpful. The experience was excellent.
BARBARA RN/A
CHRISTINE Gwhen I requested the equipment at Madison ME I (17 miles away from my location) I was told to wait for confirmation. At Madison they told me they didn't have the equipment , I had to pick it up at Rumford ME about 40 miles away. At my own expense i had to drive 80 miles (driving my own car one way and driving the truck back spending $50.00 in gas on the truck) The attendant at Rumford told me he was giving me extra miles at no cost since I had to pick up the truck wih the extra distance. The invoice at North Attleboro is charging me for the extra miles. I disagree with having to pay for extra miles. please take notice and void the payment for the extra miles.
SERGIO PThey are awesome! Even when the trailer I reserved wasn't back yet, they worked with me to get what I needed to get the job done!!!!
MICHAEL D