My U-Haul shut off on 15 N freeway going up through Utah. Off a state highway.. I lost all power steering and brakes with 10,000 pounds behind me. The mechanic came out and checked the vehicle and told me nothing was wrong. but did suggested maybe a bad alternator, I talk to U-Haul for there maintenance logs. They said they couldn’t release because they are private. I continue with my move. I was on the 90 freeway in Missoula, Montana. The uhaul did the exact same thing but this time on a 6% grade all downhill. I easily could have died and gone off the cliff side. Finally, U-Haul told me there vehicle was a risk.. after I told them that this vehicle will kill someone if not me..they wanted me to drive my personal vehicle that was attached to the uhaul on a auto transport. I’m expecting a full refund back. They said it will take a few days of investigation from the field manager of the area I got the U-Haul. To top it all off the drive shaft fell off on the U-Haul in my driveway breaking my concrete. I expect a full refund and maintenance logs if they deny my claim. The vehicle was in horrendous condition.
MATTHEW W
Village Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Running Springs, CA 92382
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Customer Reviews
- 4.5 Average Customer Rating
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CATHERINE GCustomer service was very nice and very helpful throughout the experience.
MICHELLE BFirst of all, ALL the staff at this location rocks, especially Syd. My disappointment this time is that I reserved a Van a week ahead but when I came to pick up the vehicle it had been rented out so I had to upgrade to a box truck. The van would have been easier to drive and would have garnered better gas mileage. Thanks.
ROBBERT DThe trailer was dirty. There was debris and broken glass in the front of the trailer. The staff was wonderful to work with. Helpful and happy.
Paul R