I went to pickup the truck and location was closed. I have to rent in other place.
Marcelo D
Depanneur NDL Express Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint-Hubert, QC J3Y3P7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The staff was nice.
Du GJ’avais une réservation à 9h pour un 10 pieds à un dépanneur. Le propriétaire ne trouvait pas les clés donc j’ai dû faire une nouvelle réservation à ce dépanneur. Il avait seulement des 15 pieds de disponible. Je suis repartie à 9h40 du dépanneur. De plus, j’ai reçu aucune information comme précédemment au autre endroit (balais, niveau d’essence, etc). Le propriétaire est propriétaire des deux dépanneurs.
Sabrina SHello, What a terrible experience. It was my first time renting from an authorized dealer instead of a U-Haul branch — big mistake, it’s not the same service. First, your website shows a different opening time than the dealer’s actual hours, so we had to wait for an hour before being redirected to another location, only to then be sent back to the first one. You refunded us $50 for this inconvenience, thank you. However, we had rented a 20-foot truck, but we later realized it was actually a 16-foot one, since you include the “Mom’s Attic” in the total length — which is not clearly stated on your website. This confusion cost us a lot of time adjusting our shipment. We were supposed to fit 8 pallets, but we couldn’t, and had to unload and reorganize everything, further delaying us after the morning fiasco. The vehicle smelled strongly of cat litter, and we were also unfairly charged for fuel — in my opinion — since the gauge was already unclear when we picked it up. Overall, an experience to forget. We would like to request compensation for the truck size (which was not truly 20 feet), the nauseating odor in the vehicle, and the poor customer service from this authorized dealer. christiane@el-co.ca
Christiane PRien! Procédure rapide de prise en charge et pour le retour.
guy c