Hello, I’m writing to express my disappointment regarding my recent truck rental experience. I had reserved a 20-foot truck at the La Prairie branch for 9:00 a.m. When I arrived, there was no one on site. After spending nearly 1.5 hours on the phone with customer service, I was informed that the truck was not available and was advised to go to the Saint-Hubert branch. Once there, the person in charge told me that the 20-foot truck also wasn’t available due to battery issues. After losing another hour, I had no choice but to take a 15-foot truck instead. As a result, I had to pay my laborers for an additional 3 hours ($300) and lost a total of 3 hours of my own time. This experience caused me significant inconvenience and additional costs. I strongly believe U-Haul should compensate me for the extra time and expenses incurred due to these service failures.
Mahdi A
Depanneur NDL Express Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint-Hubert, QC J3Y3P7
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My réservation was given to another client with The same family name. As a result, I did not have The 4 rolling carts I reserved for m’y son’s moving. It made moving day longer. That being said, The gentleman made te effort to accommodante me, round me a truck and 2 rolling carts.
Alain CVery limited space for equipment
olga bYou charged me 25$ for cleaning the véhicule. The truck was dirty when I got aboard and the windshield was so dirty inside and it was difficult to see. I really don’t accept to pay 25$ and you don’t do the job
Jean-Louis GI dont receive the car what i reserved and i dont receive the equipment that I reserved too, they change my reservation to give me another car, i paid 112$, my initial reservation was about 69$ Also the guy have lost my time for above 1h to have this bad service Its my worst experience ever
Mohammed L