I had a very bad experience with customer service changing my location U-Haul overall don’t care about customers this first agent I spoke to was aggravated about my concern huffy and puffy over the phone as if I’m getting on his nerves about my concern of driving to a different location out of my area then he transferred me to a supervisor and she talked as if I’m slow her tone aggressive I should have gotten a discount on mileage considering I had to leave Illinois to go to Missouri for a truck adding extra miles because my pick up location was changed…to the company after this experience I will no longer use U-Haul or recommend the company However The U-Haul agent at the pickup location was very fast polite and helping he understood my aggravation and made the rental process smooth this was actually the first time I ever got done with rental process fast usually it takes a extra 45mins in the past to obtain the rental.. but this agent was fast , ready , proficient
KIARA F
Salama Supermarket
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Louis, MO 63103
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Customer Reviews
- 3.0 Average Customer Rating
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ROBIN BNot located in a very nice area. Also, I had the gas level at 1/8 as required. I was charged $15 more for gas, but had no one to discuss this with.
Tara ENot in the best area of St.Louis as far as crime is concerned. Very rough area. Wanted to get out of there quickly. However, the person who I returned the vehicle to was just fine. No issues with the personnel. Return was quick and easy
Jason CI swear U-Haul should remove these absolute bafoons from giving any rentals out. If I could give it zero stars I would. If U-Haul tries to make you pick up here. Tell them no. Their main store is right down the block anyways. DO NOT ACCEPT TO RENT FROM HERE. Thank god I called them and they knew how bad this place was from the get go. The people inside were going to call the cops on me instead of giving me my rental like a normal U-Haul pickup. Absolutly nuts. Call U-Haul, or call Keith who helped me (314) 337-0293. Again the people on the phone got me out of there in a normal way. This place sucks so bad.
ERIK W