Terrible. Again UHAUL changed the drop-off location which I do not appreciate. The address for this drop-off is completely wrong. It's listed on Watson Road, but that is a non-descript office building with no drop box. It took me 45 minutes on the phone with a UHAUL rep to figure out where the drop-off really is, which was a mystery to the representative. Finally we figured out that it was a parking lot 1/4 mile away on Cheshire Street. This needs to be corrected in the system to limit frustration for future customers. Overall a very bad and frustrating experience. I am not likely to rent from UHAUL again any time soon.
TODD M
Triple Threat Midwest LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Louis, MO 63119
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Hard place to find
EDWARD LOffice difficult to find, trucks in dicey place. Agent very helpful
SUSAN GU-Haul representative was attentive at pickup and return of equipment. The rented equipment was damaged, but there was no mention or acknowledgement made at pickup. Equipment was returned at 4pm on Tuesday, August 5, and I have not yet received an email receipt at promised.
LINDA EThe uhaul trucks were not at the address listed. They were in an overflow lot out of sight from the address listed. We tried calling the number provided with no answer. We spent about 30 minutes trying to get ahold of someone or find where to pick up our truck due to the lack of correct address or signage. Once we found the lot our truck was at, the combination lock was faulty and would not open. The truck had multiple dents, interior was sticky, louder than normal interior noise.
Amy D