This store is a disgrace, l have future rentals and will be charging my pick- up location to another store, they overpriced my rental just because they could, l was told one price with customer service and they quoted us another price just because they could, we were desperate, and needed a truck and they took advantage of our situation. They had the nerve to charge an extra day because we COULD NT return the truck in time due to the snow storm which was out of our control, and we were told by CS, due to the storm we wouldn’t be charged extra, we will never rent here again EVER….. Sarah Smith 704-456-8289
MICHAEL S
R&L Autos
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salisbury, NC 28146
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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1 hr after posted opening time but no one was there.
RANDY LI drop my truck and trailer off on Saturday. They were closed for the holidays. So no one was there. I only had the truck since Friday (that's two days) . Today I get billed for a extra day ,$92 dollars. I know this place has 📷 but I guess they are two lazy to look at them. I did use the app when I dropped it off on Saturday. Today I get my bill for the 92 extra dollars and call customer assistance and they refunded me, they were a great help and nice.
FRANK GI had an appointment to pick up my uHaul on November 24th at 9. There was no one there. so, i had to call and they said they did not know that they had a rental and it would be half an hour before they could get there. it was over half an hour before they got there and when they started to process my rental they did not have the equipment that i requested. They also were having problems with the computer so they said and the who time the guy was cussing because he kept screwing up the changes that had to be made due to not having the requested equipment. I asked if they could do any reduction on my price due to them not being there at the requested time and also not having equipment that was ordered. he then said they make no money off the uhaul rentals and would not give a discount! They were not professional.
TERESA MNothing, good experience.
GREGORY B