This was a new location and training was still happening and we totally understand that learning takes time. :) We were unaware that our rental of moving pads and a dolly would not be available here at this location so had to drive to another location to pick these items up. It was frustrating to get charged the extra miles it took us to drive there to the second location when we were unaware we would have to do this in the first place. We also had reserved a point to point contract and our customer service rep at this location changed our contract so we had to drive back to the point of pick up which caused us to be charged more miles that we were expecting and another 45 minute drive back from our move. Upon leaving our pickup I had not recieved our contract and called customer service only to find the truck had never been dispatched to us. Customer service was great getting this fixed for us but upon return our rep at the location didn’t know how to return it so I ended up having to use the self return anyways.
Katelyn J
Action Plus Car Detail LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Salt Lake City, UT 84115
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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