The location and staff were fine however you backend system and app when used for remote pickup (lock box) doesn't work. App gave me an error saying equipment not assigned, call this number. I can see the truck in front of me. The office wasn't officially open yet but a nice lady doing accounting or something tried helping me. The help desk could see I had a reservation, truck was there but we had to go thru hoops to try to get the app or back office support to get the code so I could get the key out of the lock box. Ended up the accounting lady was able to open the lockbox for me. Both the local person and help desk person says the problem happens a lot. W/o the accounting lady being in the office I would have been waiting around on my moving day.
Brad F
Plateau Heated Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sammamish, WA 98074
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Your picture taking link doesn’t work So check in is a mess. Very frustrating worst check in process I have ever encountered
DENNIS HEverything went well.
SARA PI wanted to take out Safe move insurance which uhaul added despite of I have not selected while reservation. Hane I wanted to take out while pickup the truck. Representative hardly knows the system and took my 40 mins for checkin.
KULDEEP JThe man who took care of the rental knew what he was doing and it all went very smoothly. He was efficient, personable, and knowledgeable. What a difference it makes when someone actually CARES and customer service!
BOYCE H