originally requested a 10ft Uhaul from the location at 5810 San Pedro Avenue, San Antonio TX 78212. I gave the information of driving from San Antonio TX to Bentonville AR. I received a call from that same location on Wednesday, 6/25/25 informing me that the 10ft uhaul that I was quoted would not be available at that location. I was given an address of : Renting Location: A Plus Auto Service #2 - (34117) 13603 San Pedro Ave Ste 2 San Antonio, TX 78232 210-640-2069 The representative that contacted me told me that its only 5 minutes from the original location that I request the uhaul from which is highly false. On my pick up date of 6/26/25 , I took a 30.00 lyft ride to that pick up location that was given. The representative at the desk was new and had no knowledge of my pick up and it turned out that they didn't have the 10ft truck available that I needed. I had movers waiting for me at my apartment which was located in downtown San Antonio Texas and had no choice but to take the 15ft uhaul truck which is too big. I was moving a studio bedroom apartment. I asked the representative to adjust the price considering I was lied too about availability. She was not willing to help me and emphasized that she was closing at 5pm. Not considering I took a Lyft ride across town to pick up the truck in rush hour traffic, trying to make it there by 4pm. In addition the uhaul truck was only half full and did not have a full tank of gas. The representative said it was my responsibility to fill the truck up and that the person that used it before me will be getting charged. which makes no sense. If the previous user got charged then the gas tank should be full! So, there's another 65 dollars out of my pocket just to fill thr tank before I leave.
LEAH H
A Plus Auto Service #2
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in San Antonio, TX 78232
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- 3.5 Average Customer Rating
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I wish I knew the girl at the counters name at the San Pedro location. She was so helpful and friendly. I watched her show patience with the people in front of me, which was no easy task. She then helped me out, and went above and beyond. I hope you all take the time to recognize her.
Joshua HWe paid for and reserved a dolly and moving blankets and neither one were provided nor did they take it off the bill. Disappointing
Richard Mmaybe ha e a sign up on where to park.
WILLIAM AWe paid for and reserved a dolly and moving blankets and neither one were provided nor did they take it off the bill. Disappointing
RICKY M