I arrived late for my 3pm pickup at 3:55pm because I had a flat tire. Then I found out my reservation was canceled for a no show. As if that was not bad enough, the service was extremely poor at that location. He only gave me 5 hours for the daily rate and said that was all he could do. I will never rent at that location again, and will now look into other options before considering U-Haul. This is not the type of service I’m used to you providing. I also forgot to mention being routed to different departments trying to see if something could be done and no one did anything.
LILCON H
Americas Best Value Inn Downtown
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Antonio, TX 78203
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- 3.5 Average Customer Rating
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I was told if I picked up a trailer and brought it back to Wichita Falls that I’d be compensated $100. I don’t see that on my bill.
HAROLD PU-Haul was damaged/ low tire pressure when I got it and poor customer service and wouldn’t at least compensate some of my money back for it
BENJAMIN GThe manager was great and was in an out with my truck.
David PTruck a/c smelling cigarette, steering wheel sticky, back of the truck dirty and sticking Counter desk at pick up everything good when is time to returning no one is at the counter, i call uhaul customer service for report im there on time and the lady on the phone try to get them on the phone and she don't have luck to find them either, she make note of this inconvenience. After 30 minutes waiting someone came from the back looking like I wake up him from a nap.
ANTONIO V