I was very shocked that my pick up location got changed at the very last min. I got a phone call at 1:30 PM the day of pick up saying it got moved to Lemon Grove. It was much farther from where I am living. I was not willing to drive that far. I got hung up a couple of times before I found someone to help pick another location at Myrtle street in North Park area. It was not bad from the place I needed to pick up the furniture that I had to haul back home. I used the vehicle for couple of hours and return it the day of. My pick up for the van was at 4 PM unfortunately I had to wait another two hours for to be dropped off. Luckily the van got dropped off earlier then usual and I came back like 45 min later to pick it up. I did not need to wait. The guy at the market was very nice. I would high rate him 5 star for his customer service.
STEPHANIE C
Chris Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Diego, CA 92104
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Customer Reviews
- 4.0 Average Customer Rating
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The person at this location was rude and cursed at my mother a number of times. He had us go to a second location because his was full. But the second location was also full! After talking to U-haul customer service, who told us to go back to this location, the man working there was very angry and cursing and told us to leave again. Very aggressive and frustrating drop off process.
Kiera RI will go out of my way to rent from Chris Market in the future. They were efficient, helpful, and transparent with pricing. Parking and truck return were easy, and my receipt was promptly processed.
Tracy SI had declined Safetrip insurance when making the reservation. It was still charged to my card. I mentioned this to the rep immediately and asked to have it corrected. He said there was nothing he could do to change it and that I’d have to call customer service to fix it. The rep at the location was friendly but not helpful at all. Had to spend 20 min on the phone and still have not received the refund of the insurance fee.
JAKOB BThe U-Haul Depot and operator were convenient, helpful and accommodating.
BERNARD B