I will go out of my way to rent from Chris Market in the future. They were efficient, helpful, and transparent with pricing. Parking and truck return were easy, and my receipt was promptly processed.
Tracy S
Customer Reviews for Chris Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had declined Safetrip insurance when making the reservation. It was still charged to my card. I mentioned this to the rep immediately and asked to have it corrected. He said there was nothing he could do to change it and that I’d have to call customer service to fix it. The rep at the location was friendly but not helpful at all. Had to spend 20 min on the phone and still have not received the refund of the insurance fee.
JAKOB BThe U-Haul Depot and operator were convenient, helpful and accommodating.
BERNARD BEasy, simple and very convenient drop off. Thank you
JOSELITO GCancelled with out notification, did not have all the supplies I needed/ originally payed for
kathryn lGood people
JOSE RThey took the key when I returned the van and said I would receive a final receipt once they looked at and confirmed mileage. It’s been 3 days and I still have not received a final receipt. I do not trust this location and will not rent from them again.
CASEY RBrake light busted and moving rugs were dirty, cab was dirty had animal hair on seat. My couch had animal hair -I don’t own animals. The staff at location had to open up the store while myself and three other people waited. He was nice and gave me the keys and said you are ready to go. Should have explained that I was to fill out a form and inspect before leaving and documenting issues- I thought staff would have previewed each vehicle before leaves the lot.
Joseph BVery good customer service, the guy at the front desk was very helpful and friendly. Would definitely come back when I need the service.
Omri SThe truck was great but they didn't have my moving blankets and did not offer me any solution. I had confirmed that all my equiment was available that morning with customer service. If the location doesn't actually have it, they should let me know.
Ajna RCharged incorrect amount and wouldn’t fix it
ALAN EI was charged $.79 per mile, and assumed that it included gas. I drove 28 miles and was charged in excess of $22 for gas. I did not authorize the insurance coverage when I booked online, but I was still charged $15. I am extremely disappointed in the overcharges.
Melva WGreat service, no problems, highly recommend and I will definitely use this location again.
John MNothing, Thank you
APRIL MEverything was perfect
Rex PThe station staff miscalculated my miles. The miles I received the car were 146717 miles, when I returned the car the miles were 146737 miles... but the station staff calculated mine as 146787. Please review this for me.
HUYNH NThe van was dirty inside and out and there was an ant and fluid to spring the window to clean with wipes.
Jacqueline CI would not recommend using this location. I had to call customer service after my reservation was completed. When I picked up the vehicle, the owner tried adding insurance without asking me, after I had denied it when making my reservation. And, I had paid for gas to refill the tank to the same amount. But they tried to charge me for gas anyway. It's at a corner store, and the owner said he doesn't have time to come out to look at the truck or verify anything, because he is inside the store. Luckily I had pictures and receipts to get the extra charges refunded.
Steven FOmar was excellent!
Frank REasy in. Easy out. Van want clean, but it worked.
Jaymes SNothing. Easy pickup and dropoff. Convenient location (for me). Dude who handled the reservation was a good dude.
James SThere were no dollies available, but I had reserved them. The website should be updated to say they aren't available so we can prepare beforehand to get one.
Jenna EThere was no gas in the vehicle. I put gas in the tank, above what was in the tank when I got it but I still got charged $50+ for gas.
Lan NEasy pick up and drop off!
Kathryn MIt was very convenient to get the box truck in my neighborhood. I liked doing business with Chris!
Judith EGreat customer service.
Pamela BClean the vehicles
Frank VGreat service! They can even arrange for a vehicle that they don’t have on-site. Two gas stations in close proximity. And you can pick up a few other things when you pick up and drop off!
James IJust keep doing what you're doing. Omar made everything about my rental so quick & simple. Omar & Chris's Market will now be my go too place for all my Van & truck rental needs.
george aI scheduled and paid for 24/7 rental to pickup using my phone, but the location doesn’t support that and didn’t open until 9am (3.5 hours after my scheduled pickup) Bu the time the location opened, the truck I had scheduled was only available for half an hour so I had to take a smaller truck.
Sarah ACheck fuel level and report accurately. We received the truck empty but paperwork said half a tank.
Vince MGood experience
Arnold AEasy check-in and easy check-out! Very clean and can get some beer and snacks after working so hard moving stuff!!! Close to gas stations, too! Great employees and they are very helpful!!!
James IThe best customer service very fast in and out
AMMAR DCustomer service was excellent!
KATHLEEN SExcellent service
Howard SEverything good
Miguel CMy reservation got changed at the last minute to a larger vehicle with no warning. Not a fan of having to suddenly manage a substantially larger vehicle than expected, but it worked out and the location was great, super helpful people.
Austin RIt’s so friendly, and a really good customer service
Chris MExccelent customer service. Very respecful.
eusebio cThank you to the owner of this business and the U-Haul managers for doing the honorable thing. I picked this vehicle up with no fuel but failed to complete the on-line verification process. I was so angry that I was already late, and that further dealing with the management and then still having to get gas, or possibly loosing this vehicle and having to try to find another last minute, i forgot to hit submit or take a photo on my own phone that would save to my phone, that would show or prove the condition of the fuel levels. Guesses are the fuel was stolen at night and no one aware of the condition. The management waived the fuel level, as I returned it with less than a quarter tank. Thank you for your professionalism in handling this matter.
Thomas MSmelled really bad
SALMAN STruck was in terrible condition and the store was unclean, messy, but thankfully organized. The truck needs an alignment, new headlights because they were not in proper condition and provided very little light, the truck was very dirty, and did not run well.
RICHARD GPerson at the store was very friendly and make it very easy and clear for us
maricela bThe customer service was very nice at pickup and return. I was overcharged for gas and resovled the situation very quickly. I appreciate the call and prompt response to support my refund. Thank you!
George LEmployee didn't know we droping the truck. Not very helpful.
Geovanni LI did the online return process and then looked for the drop box, couldn't find one so I asked the guy inside where it was. He told me he couldn't take the truck, there was no parking (there was), it's Sunday so no one is renting a truck. I tried to explain I had already finished the return and he said he didn't care and sent me to City Heights Uhaul. I was so mad. This delayed my process and was extremely inconvenient. The man was extremely rude and not accommodating and strong armed me into moving the truck. The people at the City Heights Uhaul were AMAZING. They heard me out and took my truck, no questions. I would never EVER recommend Chris Market, it was a horrible experience and the owner was extremely rude and uninviting. There was no actual drop box that I could see, forcing my hand on moving the truck. I'm extremely upset. I should be able to leave a truck at my designated drop off. This vendor needs to be removed from being a uhaul pickup/dropoff. It was terrible.
ANGELA CI was charged for the collision damage waiver when I did not want it.
Marcin MVan was smooth with no issues, and the check in and check out was super easy.
MWANJA MSo rude and unhelpful. He stopped answering all my calls.
Lauren SI have no idea how my estimate was more than half of the final cost. The CDW went from 10 to 20 with no warning and I’m charged a safe trip fee? Wth? Also the rate was 19.95 but I’m charged a rental fee? None of it makes sense and il be calling to figure it out. Shouldn’t have to pay 85 dollars for 1.5 hours of rental. It’s absurd.
Dan DI did not like that the agent did not review the vehicle when checking out and checking in the vehicle. That leaves too many opportunities for errors which means the customer has to dispute possible charges. I also did not see anything about charging for gas. I only saw an expense for mileage. When I got my final bill I was charged for both mileage and gas. No bueno.
Lan NVery easy and convenient to pick up here. Staff was helpful.
Rudy RThey’re very friendly they have really good customer service and it’s really quick
ammar dquick. easy. painless. super accommodating
Adrian PEasy breazy
Robert RNever received furniture covers ($10/dozen.) When returning the truck in the same parking space where I originally got it from, the cashier asked me to move it one space over. I obliged and accidentally left the keys inside. They did not provide me with a spare key as they said they didn’t keep one. Called UHaul customer service for assistance and the agent hung up on me and failed to call me back. I returned the truck at the time specified (4pm) but because of this mishap, was charged an additional fee until I returned keys. Along with getting charged $250 for a locksmith.
Ramiro D