I recently had a frustrating experience at a U-Haul pick-up location. While the staff were friendly and tried their best to help, it was clear they weren’t very knowledgeable about the process. When I arrived to pick up my trailer, I requested a different one with a better coupler. They managed to switch it for me, but when it came to processing the new contract, they seemed lost. I ended up waiting an extra hour, which was really inconvenient. Eventually, someone arrived who knew how to do their job, but I started to worry when I noticed the chains didn’t seem to be hooked up correctly on the trailer. To make things worse, there was a real mix-up with my pick-up location. I had checked in online through the app and was confirmed at a different spot, but when I got to my chosen location, they didn’t have my trailer and didn't even have me on the schedule. I tried reaching out to customer service for help but didn't get much assistance either. It felt like the whole scheduling system was out of sync. The U-Haul dispatcher should have contacted me to confirm the changes, especially since it really mattered for my plans. Overall, this experience left a lot to be desired, and I wouldn’t want to go through it again. I hope U-Haul can improve their training and communication processes for a smoother experience in the future.
Efren R
Meineke Car Care Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Diego, CA 92154
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 5.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Good company
James G