Location was in a very rough part of the city. I had booked a vehicle several miles away and U-Haul changed it to this location right before. It took ~45 to actually rent the truck because the lady working the counter was primarily focused on running the convenience store, which was very busy, and would only attend to me for a few seconds every 10-15 minutes. When I asked after 15 minutes of this if she could help me complete the rental, she clarified that she was only allowed to take care of U-Haul customers if there were no other customers in the store, which is a ridiculous way to run a business. When I got to the truck is was unlocked and it seemed as though some of the local homeless folks had been staying in it. The fuel lines also turned out to be cut and the vehicle had no gas, but I didn't know that until after I had driven it to a local gas station and started to add fuel, which ran right onto the ground. One of the worst customer experiences I have ever had by any business.
THOMAS R
La Central Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Diego, CA 92113
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Customer Reviews
- 3.0 Average Customer Rating
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When I arrived I was told they didn't have the blanket or doily that I had requested. Also, the truck was almost on empty, so I had to get gas right away even just to get to my destination.
ANDREW RVery friendly customer service
ERIKA TThe staff were friendly and helpful. However, the car was extremely dirty. The musty smell was the worst. The only reason I gave it an average rating was because of the staff.
THEO PDrop off location had easy parking.
DOMINIC G