The 24/7 mobile check-in used for picking up after hours was a bad and frustrating experience. That's not the fault of this location (they seem very nice). Its fault of UHaul Corp. Customers be ware you'll be required to enter into the app 1 or 2 additional "contacts" (personal references) with info like employer, passport, lease info. Its unreasonable expectation that customers would have this info without preparing ahead. Also it seems you will be held very strictly to the time you request to pick up or the app may not work. I HATED the whole experience. Required lots of calls with customer service.
ANDREA B
Guard Dog Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Marcos, TX 78666
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
It wasn’t clear or stated anywhere that the keys were nowhere near the vehicles. I drove to the vehicles and didn’t know I was not at Guard Dog storage which is 300 yards away and no signage pointing to it. So it took me 30 minutes to figure that out with the help of a local business close to the vehicles. He actually had a map printed out so I’m not the first person who had this issue. Put up some fking signage of put instructions on the contract. Plus I was charged $89 for the $19.95 cargo van rental which is TOTAL RIPOFF. Ended up paying over $30/hr for a 3 1/2 rental. You guys suck and I will be posting reviews EVERYWHERE. THANKS! 👎😡
JOSEPH MDrop off was after hours and lights in the parking lot were not on. Due to the location being a shared lot it is not the fault of the U-haul dealer. With that being said lights would've been helpful during the drop off.
JEREMY GNone
IRENE GEasy to get the rental and return in a timely fashion.
JERMAINE E