I did not like driving away without a receipt.
Stephen R
Guard Dog Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Marcos, TX 78666
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Uploading the photos and check-in information each step took a ridiculous amount of time. It’s a good application, but even with 5G network reception it took almost 20 minutes. And confusing where to put the keys. Great experience with exception of checkout. Thank you
JERRY KMy reservation was not available, this location had the equipment I needed but it was more expensive
Brandon WDon't assume a customer knows that "everything is done online". I didn't appreciate her tone when I was trying to rent a van. I had a reservation, set up by another location because they weren't able to let me leave my car there. So they kindly did a reservation for me for a location that would allow me to leave my car there. It was a learning experience for sure.
Phil WThe app and mobile check in experience were so bad that I will never use Uhaul again. I've been a customer on and off for 15 years. Never again. I was delayed by 90 min. Uhaul support was not supportive whatsoever. The only thing they could do was tell me what buttons to push on the app that was not at all working. It couldn't utilize location services to verify I was at the right place. It kept timing out, or kicking me back to start. I spent 35 min on hold only to get someone that could only tell me how to do what I had already tried. Mobile check in is a completely useless tool. Customer Service was not helpful. My entire move had to be adjusted and we lost use of another trailer. It resulted in a move that was supposed to take 2 days taking 4. Literally never again Uhaul.
Siobhan S