When I went inside to ask for help, I stood there for five minutes before giving up. I never got my roller dolly, which I was still charged for, because the staff weren't inside. When I finally found the only person working outside, the truck was parked precariously close to another truck and there was a cement picnic table behind it. They said some random person who worked at the food truck would move it for me. I declined as I am liable for damages they may cause. I will never rent from here again. Terrible experience and zero help from the staff. I don't usually mind English as a second language but the woman working barely understood me. Would not recommend and will not be going back. Ever.
ZACHARY C
Als Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Marcos, TX 78666
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Gas station were the truck was dropped off was in bad condition.
Jesus DAdd another employee. The clerk did not know how to use technology; she was super frustrated because she couldn’t get the iPad app to work. The system kept reading our licenses wrong and she didn’t know what to do to fix it. The line of people waiting to get served became super long. She really needed help
Melanie DDuring our visit, the staff were unfortunately dealing with a significant water leak from the ceiling. The building was a combination of eatery, gambling, convenience store, and UHaul rental so it was a little confusing to find where we needed to go, but the staff was very nice and helpful.
ERICA SNew reception worker was great and my whole experience was so positive 😃
Leigh A