U-Haul moved both the pickup location and the drop off location, the latter of which was done in the middle of the rental. Pickup location was not aware that the rental was one-way and it cause me a delay of over 40 minutes while the person helping me dealt with it. I told him I didn’t like being forced to pick it up at a location that wasn’t where I had chosen and then made to wait because the rental information was not properly transferred to the new location. This person got angry and said nobody forced me to do anything and that it was my choice to rent from U-Haul. Yes, I was forced if I wanted to move that day, and I chose the original U-Haul location for a reason. It wasn’t this guy’s fault that this happened, but his reaction was totally uncalled for.
CHRISTOPHER F
Happys Collision Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Barbara, CA 93103
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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No one there at 9am.
LEE SHappy was very accommodating. They didn't have the 24 furniture blankets that I ordered and they gave me a credit since I had to drive to another location to pick them up.
SHARON KHave a parking spot available so I don't have to factor in half an hour to find a place to park before being able to get the uhaul.
KIMBERLY UCustomer service from regional representative was excellent en lieu of the office being closed.
CHARLES F