Clean the van and maintain it. Train representative to speak with customers. Gentle and mannerisms. Upgrade the system to make it fast as I had to wait for more than half an hour.
SAMARTHYA G
Russells Corner
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sarnia, ON N7T6R3
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Customer Reviews
- 4.0 Average Customer Rating
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Great service, easy transaction
MICHAEL BEverything was perfect
ROBERTA Wthe best customer service at the Russell St store
STACEY MThis location is an absolutely filthy convenience store. The gentleman operating it was very nice and helpful. Absolutely no problem with him. The truck itself was disgusting. Potato chips, crumbs and spilled drinks all over the floor. This wasn't just a couple bits, but probably half a bag of chips spread about along with the rest. My own vehicles are generally quite dirty/messy and I have a high tolerance, but this was awful. I went to pull out the mats to sweep the mess out, and found a dirty dinner plate under one seat. I booked online to pick up at the main location in town, specifically to get the best and easiest service. U-haul sent a text the day before, which I missed, stating that the pickup was moved. I went to the main depot, only to be told that the pickup had been moved. They didn't know why, since they had more than one truck available there, but they couldn't give me one. Got to the convenience store and only at the end of the checkout, I noticed that they had only given me mileage to make the trip by going through the USA. We didn't have passports with us, so he had to call to get extra mileage approved. Again, great service by the agent, but it took 20 min to get sorted through head office. With the extra drive across town, we had now wasted almost an hour more than we should have. Went to start loading and realized that the moving items I had booked as part of the rental were not in the truck. Went back to the convenience store to pick it up and he said it was a different order and I would have to go back to the main depot to get them as they were booked at the main depot (like my truck, but they had no problem moving THAT part). Had to drive back across town to pick up my stuff even though I had already been there once. In the end, about 90 min of a long moving day was wasted.
Jason G