I called many times the day before with questions about what I needed the next day and they never answered. The customer service line was super rude to me when I expressed my concerns and couldn’t get a hold of them either. Turns out I hadn’t arranged what was necessary the day we picked it up and it took way longer than usual. If they had answered the phone that wouldn’t have been the case. They were nice though and the vehicle was good.
Jessica S
Sensible Storage Solutions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fredonia, NY 14063
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Great service
WILLIAM YWere missing my dollies and blankets from the truck. Luckily I checked before I left. Not the locations fault, but your app to pickup rental is terrible. I'm glad that someone was at the location to finish my check in
Duane WThis is second time I have used this U-Haul location. Both times it has been a pleasant and pain free experience. Highly recommend.
NANCY DNo one answered the phone, multiple calls. Parking lot completely unplowed, had to call another U-Haul dealer that had their business ran properly annd was completely plowed annd ready for business and accepted the U-Haul with no hassle. Sensible should just give it up.
BETHANY B