Few things… maybe I am getting old and crotchety but got the combination and there isn’t a single mention to turn the lockbox to get the keys out. So it took me several minutes of fidgeting with it to realize how to open the lockbox. I paid the same amount for renting a U-Haul and did all the work! I’d rather pay to have someone else take all the pictures when I return the truck. I get the beauty of having a machine that runs on its own generating revenue but returning and snapping pictures of every angle of the truck after returning felt like a bit much. Especially after moving a bunch of stuff! And why is it mandatory to answer whether I’d refer you a friend? My answer is maybe but since it’s mandatory I’m saying no.
Erik S
Cloverleaf Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Schoolcraft, MI 49087
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Customer Reviews
- 4.0 Average Customer Rating
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Drop-off location office was closed on day of drop-off and no contact phone number was posted anywhere near the office. No personnel/employees around. Fortunately, there were other U-Haul trailers on site, so it seemed I had the right place. It was, however, the only clue that I had the right place. Was able to find a telephone number through an internet search and left a message indicating that that the trailer was dropped off. Received timely email from U-Haul recognizing receipt of trailer so at least I knew my message had been received. Contact numbers should be posted at the office on site and should not require the customer to perform extraordinary internet searches for contact information. It would also have been better if U-Haul had provided a name and telephone number of the business instead of just an address.
Charles EConvenient and helpful experience. Thanks
Leslie SPoor preparation poor customer service didn’t get equipment mover didn’t show first truck had the engine light on had to go to 3 different locations nobody offered solutions or compensation
FAYLIN PWill use this location again. Really appreciate dealing with a live person instead of self serve.
Bruce T