The drop off location is manned by a virtual attendant, easy check-in, just drop the keys in the box, someone checks the vehicle later. Now the "Gotcha", U-haul needs to update it's vehicle fuel level policy to match rental car companies. You pick up the vehicle FULLY fueled, gauge reads "F" and return it the same or choose to bring it back unfueled and pay the company to fill it up per gallon. Trying to figure out if the fuel gauge reads 9/16ths of a tank is a pain. I got Nickle and dimed for 2 gallons of fuel because the check -in person read the fuel gauge differently than I did, I thought it read just over 1/2 of a tank. The digital fuel gauge reads E, 1/4, 1/2, 3/4, and F. I think the tank had a 30 gallon capacity based on the amount of fuel I put. Also U-hual should upgrade the equipment to use Diesel engines on the larger trucks, 15, 20, 26 foot versions. The gasoline powered vehicle is EXTREMELY inefficient and GUZZLES fuel. I'm guessing 5-6 mpg.
DAVID C
Midgard Seneca Greenleaf
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One-Way and In-Town® Rentals in Seneca, SC 29678
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Customer Reviews
- 3.5 Average Customer Rating
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Overall the experience was excellent. However we were not able to get access to the facility or the keys to the truck with the app. But would definitely use U-Haul again.
Kyle JI selected this location to return the truck. When i got there the Uhual app said i needed to return it to a different location miles away. There was no one on site to talk to. I had to call Uhaul and they said to leave it there. Not sure why the drop off location was changed, bc i never changed it. This was extremely frustrating.
THOMAS GNeed to make key boxes more visible - more signs. Lock was difficult
CHRISTOPHER OThe virtual attendant thing is ridiculous (not inviting at all). Pay a person to stand behind a counter and help people, the same way it has been done for the last 50 years. My drop-off location mysteriously got switched from what was stated on my contract and there was nobody there to assist me. I sat in the truck in 95 degree heat with the AC running trying to sort out the drop off location issue with people on the phone, to the point where I ended up 5 miles under where the gas level was when I picked up and got charged for that extra gas, despite the fact that I explained all of this to the person on the phone and she said I would not be charged. Poorest experience I have had with Haul in the last 30 years!
NEIL S