The reservation was booked by a local Uhaul employee at another location after I had a traffic accident where my truck was no longer drivable and I needed something to haul furniture back to my home 75 miles away. The employee failed to mention that the rental was a return trip. When I picked up the uhaul I asked the employee if I could return it in Huntsville where i live. He said that I could return it in Huntsville just to call Uhaul first. He also did not mention that the rental was a return trip and not 1 way. After calling Uhaul support 5 times I was finally able to talk to traffic services to return the truck locally as my wife is unable to drive due to the accident and I would have had no way back from returning the truck in Sheffiled other than a $110 Uber ride.
David W
MidGard Self Storage Cox Blvd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sheffield, AL 35660
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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Facility was great did self pickup problem was the truck, engine was very noisy I believe something is wrong with it. Truck pulled to the left and the steering wheel was off center causing the sway back and forth in the lane
Travis WI ordered a one way tip then got a notification that the truck had to be brought back to where I picked it up then When I arrive and started the drop off I was told it was supposed to be droped off where I originally wanted to drop it off to begin with, it was very frustrating to get someone to follow me all the way back for no reason I was very unhappy
Jeremy SHave real person on site. The truck air conditioning didn't work well.
STEPHEN RYou are doing a great job , just the way you are..
Mary H