My problem was that I had reserved a 15 foot truck at the Mt Washington location since it was 4 miles from my home. I got a email confirmation that the truck would be at the MW location. When i went to pick it up, there was only a 26 foot truck available I did not want that size plus they get worse gas mileage that would cost me more Ended up going to Shepherdsville 8.3 miles west of MW to get a 20 ft truck So at.99 cents a mile plus the gas , this cost me more than 25 dollars in additional cost. Was told that I would get $50 rental guarantee but it will take Up to 3 days to process. Guess i will wait to see if that is sone type of credit
ROBERT W
Best Western Shepherdsville
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shepherdsville, KY 40165
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Customer Reviews
- 4.0 Average Customer Rating
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Wendell MGentleman who checked us out and took care of our rental was top notch. Easy experience.
MICHAEL CThe only reason I said no is because the equipment wasn’t maintained at all. It’s one of the worst car dollies I have ever rented and I rent them all the time. It either has a bent rim because it bounced around when I was driving and that’s not normal for it to bounce, and the tires are in very bad shape. That is a dangerous trailer and it needs to be removed from Service to be repaired but other than that, the location was excellent, and the people were very friendly.
ANDRE LTruck was there but they don’t carry supplies
DAVID S