I was given the U-Haul with only 18 miles left before the tank ran out of gas. I was told that I didn’t have to return the U-Haul anything higher than that at this location. I then received a fuel charge. I don’t understand why I was charged for fuel since I was explicitly told I would not be and that I had to fill up the truck myself before driving I could start using it. I dropped off the truck with more gas in it than I had when I received it.
BRANDON D
Best Western Shepherdsville
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Shepherdsville, KY 40165
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Very courteous and helpful
ROBERT GDefinitely a convenient location! will use again!! Helpful attendant, too!
PAUL HMy problem was that I had reserved a 15 foot truck at the Mt Washington location since it was 4 miles from my home. I got a email confirmation that the truck would be at the MW location. When i went to pick it up, there was only a 26 foot truck available I did not want that size plus they get worse gas mileage that would cost me more Ended up going to Shepherdsville 8.3 miles west of MW to get a 20 ft truck So at.99 cents a mile plus the gas , this cost me more than 25 dollars in additional cost. Was told that I would get $50 rental guarantee but it will take Up to 3 days to process. Guess i will wait to see if that is sone type of credit
ROBERT WBetter/Bigger signs on where to go.
Wendell M