I reserved a truck from this location weeks in advance, and when I came to pick it up, they had given it away to someone else. So the day I had to move I didn’t have a truck. They didn’t offer a solution except that they couldn’t do anything and I needed to go to another location to get help. They also didn’t take down the information properly of the person who they gave my truck too, and they gave my contact information down. So when they tried to call the person to get the truck back, they were calling me. It was an extremely awful experience, and added so much stress to the day. Would not recommend this to anyone.
KEDAR T
Tas Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Cornwall, ON K2S2N9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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I feel cheated yesterday he didn't make things clear to me. He said it will be calculated by mileage but that was not true. I asked him to at least let me know the amount for 1 hour and he told me not to worry. I used the car for one hour came back and he charged me 86 cad. Which I feel he just declined me the know of knowing before I moved the car.
DANIEL OFirst the pick up location - the gentleman enter the wrong information and I was charges $ 360+ dollars for day rental it was suppose to be $ $164 plus any gaz I used He kept entereing the moving address as Quebec City instead of Laval quebec , not sure if this is why i was charged so much the drop off location also entered the wrong information and I was charged anout $ 85 dollard for gaz consumption when I filled it up before I brought it back On Monday I will call head off to get this corrected but overall the expirience was Unsatifactory Elizabeth de Vries
ELIZABETH DDisorganized customer service. Parking area for uhauls away from store and is difficult to access with big 26’ truck
COURTNEY JI reserved it over the phone and I Only reserved it for the day and was charged for 2 days Plus the insurance I don’t not want....SHOULD NOT have been charged 2 days when it was a same day drop off. Didn’t know this until I returned it and was told I was early!
DIANA O