The owner of the location was very responsive, especially on a Sunday, so I'm providing two stars. However, the equipment we had rented was not added to the reservation so we wasted nearly an hour trying to get in touch with U-Haul customer service before someone was able to help us.
Barbara S
EZ Towing LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Skokie, IL 60076
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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There are no signs at the street. The location is tough to find and there are no instructions for pick up. We’ve done mobile pick ups before and everything is clearly marked. The truck was not clean. Coffee stains on the ceiling, dog hair everywhere and the console was filthy. I had to clean before we drove it. The windshield wiper blade was broken and I had to replace that before we left. Huge inconvenience.
Michele PI arranged drop off location ahead of time and when I called to let them know I was coming, they didn’t have room for my trailer. The place U-Haul customer service gave me was farther away, and when I got there, it wasn’t at the address given and no one answered the phone. I only discovered where to drop off by reading the reviews- it was an empty lot behind some buildings and difficult to find. I was also alone and did not feel completely safe as there was no one else around.
MARY AI booked a 20 foot truck - was told they had none available in my area and they would get me the 26 foot truck for the price of the 20 foot Got charged for the 26 foot - Felix the representative on Skokie first texted back, then ignored my calls - will write a complain and get my over 400 dollars back
Anna JNo office, no moving supplies/dollies at this location. Address is incorrect.
Robert C