I reserved a vehicle and confirmed a rate online. A representative called me saying I had to pick up at a different location 40 minutes away from the original location that I booked. Once I arrived at that location, the system tried to add an additional day onto my reservation. We had to cancel and start an entirely new rental. That cost 30$ more than the original booking I had. Then when I returned the vehicle, I waited in line which caused me to return about 5 minutes late. I was charged $227 additionally. $120 of that was from miles overage. An absolutely horrible experience from start to finish. Will never recommend U-haul to anybody.
JUSTIN B
Aubuchon Hardware
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in South Royalton, VT 05068
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I was overcharged for an extra day , rented truck at 9am and was told to bring it back by 1:30 pm I said I will be back before 5pm
CHRIS NThe one person who handles U-Haul reservations arrives EXACTLY in time for the reservation. If you arrive early, you WILL have to wait...
ARNOLD SThey seem to have no knowledge of how U-Haul works, I didn't receive confirmation of drop off or really anything. When I tried to rent from them they had no idea what they had available! U-Haul needs to rethink this location.
SHELLEY KConfusion on how tolls are handled. Still not sure if the bill goes to UHAUL with penalty? I did the mail pay so hopefully no issues
KEITH K