I made my reservation online and when I arrived at the location in Spring Valley AZ they had a hard time finding my reservation and no one came out to hook up the car tow dolly to the vehicle thank goodness for the gentlemen that was with me knew what he was doing then when trying to pay the lady told me the card I had was not acceptable I explained to her that I had just used it prior a month and a half before and had no problems with the card then she realized I had to have a deposit which I already knew after the payment was processed and I went to go leave with the tow dolly I asked if somebody wanted to come out and inspect it and one of the employees said no it was my responsibility to take pictures of it which I do know that is not my responsibility then when I returned the tow dolly two and a half hours later the lady that was trying to return it was not was not properly trained and had to call customer service to learn how to return it she did not understand that it was a tow dolly for a car she asked me if it was a furniture dolly yes at this point I was getting frustrated knowing that it does not take long to return it since I previously worked for U haul years ago this location needs to have employees that are knowledgeable of the procedures of how to rent equipment and have better customer service I will only be renting equipment from Cordes Lakes Hardware store from now on their customer service is excellent they have friendly knowledgeable staff
AMY M
Gilligan's Spring Valley LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Spring Valley, AZ 86333
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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This wasn’t a “full” U-Haul location, just a small trading post and gas station. The staff didn’t really know the procedure and kept waiting quite a while.
PETER KI originally scheduled The pick up at a major u-haul center. It was then moved 20 miles out of the way to a vacant lot next to a mini mart due to trailer availability. They knew nothing about the trailer nor did they have a needed adaptor for the lites which I had to get elsewhere.
CHARLES RThey were very nice, efficient and helpful!
AMY Sgreat customer service
Ronda G