I had selected Mobile collect when I made the booking. However, when I arrived, it didn't let me login instead asked me to wait until the place opens(which I learn later that the rental location screwed up my booking). After making a few calls, I end up getting the vehicle after 45 mins, to realize the car was extremely dirty littered with debris, tissues and plastic bottles. When I start the car, there is an inspection light on, indicating oil change. I further learn that the odometer reading is incorrect, I promptly call customer service and take a picture too. When I'm driving the Van, it's wobbly probably because the alignment was off. After the rental is over, I try to raise up the issue with customer service, but they coldly refuse to even entertain my complaint, and said the bottmline was I got the vehicle. It didn't matter that I got it a dirty unmaintained vehicle 45 mins late.
Moving Truck Rental in Spring Valley, NY at Big Tows Inc
Moving to or from Spring Valley, NY 10977? Get FREE truck rental rate quotes at Big Tows Inc.
Get FREE moving truck, pickup truck and cargo van rental quotes at Big Tows Inc
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Spring Valley, NY.
Cargo vans and pickup truck rentals in Spring Valley, NY
U-Haul cargo van rentals and pickup trucks in Spring Valley, NY are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Spring Valley, NY 10977. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
The nicest facility around
I received the truck with halftone of gas and more mileages that were recorded on the document. I received the truck with 65101 and recorded was 65083. This is not right. Now I am being charged for extra mileages. When I approached the attendant, it was OK to proceed and I won't be charged. Now it is different than what was said. I did not like it for being charged for what I did not use.
This was the first time I ever had a uhaul representative just point to where the trailers were and said, find yours and hook it up. There was no assistance, I'm glad that I'm a capable person. This is a dangerous practice that should be addressed.
Maggie was very helpful, the rental and return went very smoothly. Thanks.
The return process was too long and shouldn't require completing online. My service was difficult to get a connection.
I rented a vehicle from the Nanuet location a week before and prefer that location. Very disappointed that the vehicle I got this time did not have cruise control.
I feel that I should not have been charged for the gas. The gas gage read more than recorded. Disappointed
The staff was attentive to my needs and was very quick and responsive with service.
Very pleasant expiriance, I was in & out girls in office super friendly answered all my questions Thank you
Rude liars I started with the Nanuet location you never gave me a real â€œbut told me that the truck would only be available at Spring Valley location. When I went to pick it up they had added insurance I didn't want and told me they were unable to remove it. They overcharged me I believe for the actual truck rental and then I learned that it's normal for this time of year but the rudeness of William Clark the text messages he sent me or so rude I have a complaint them I will never use your company again and lied about storage telling me that it was only available in Asheville and finding out I could've used it anywhere - The stress I went through was unimaginable and the rudeness I encountered in the long waits on the telephone and the fact that their locations close at 5 o'clock when people are moving is just unbelievable to me- Boo U-Haul
Uhaul confirmed my reservation, but the location was actually close the day I picked up the truck. The other company at this location was able to process my rental. This would have been a disaster if I could not have gotten the truck that day!
I went online and reserved a cargo van. I picked up the Cargo Van at Big Tows in Spring Valley, NY. I wanted to reserve the van for 5 hours but the website online wasn't allowing me to type in 5 hrs and only accepted 1 hr for usage. I took the extra coverage. I got charged 19.95 + extra coverage for 5 hours, not the19.95 as advertised. My bill was about $80-$100 more based on all these additional charges that were never communicated to me. We picked up the van with 3/4 full gas tank. We dropped off the van with that exact same fuel tank level at 3/4 full. Big Tow charged us for 2 gallons of gas. The woman at Big Tow did not inform me that I would be charged per hour or that I needed to drop it off with a full tank. The only thing she told me was that I would be charged for mileage. We also reserved 2 dollies, which we had to go to the Nanuet U-haul location. Nanuet had no dollies available. The van was clean and in good condition but I don't think we'll ever rent u-haul again based on our above described experience. I don't recommend using U-haul. They have deceptive advertising and have no oversight for locations like Big Tows.
Great experience- the two ladies at the front desk were very friendly and explained everything clearly. I was out the door in 5 minutes, and the equipment was exactly what I was looking for. Would definitely use again
Clean the back of the pickup. Return my call, stop wasting my time
Nothing. Everything went great!
Only oneâ€¦ I chose the purchase of blankets but because the lady at the counter literally just handed me the keys and said â€œYou can Go it'll take too long to process the credit card for some reason It's not working and I don't want to hold you upâ€â€¦ As a result nobody inspected the vehicle with me and I didn't notice that there were no blankets in the truck that I had ordered online. It turns out there were movers who let me borrow a few blankets at the location I was. So the only thing I would like is a $10 refund otherwise everything was perfect.
When we got there at 8:45 am for a 9am pickup we were told that the truck was not safe to drive and that someone from UHaul should have called us. No one called. The woman behind the counter called someone and then told us that it was just a bolt that needed to be fixed. How it went from unsafe to a bolt is beyond me. She said it would only take 10-15 minutes. We ended up waiting over an hour. Also this location had the truck on Friday because someone called me to ask me why we hadn't picked it up because it was still there. That was another UHaul mistake. i had called and told the person on the 800 number that we needed to pick it up on Saturday instead of Friday and she supposedly changed that. So Big Tows had an "unsafe" truck from Friday knowing we were picking it up on Saturday and did not fix it before we showed up. Completely unacceptable.
The staff was very helpful and courteous. It was a pleasant and quick experience.
Horrible horrible service. don't go near this location with a 1000 ft. pole unless you love being chased by a dog. When I returned the truck a few hours later than expected due to crazy traffic, they sent their dog after me. Had i not been near collapse from the horribly long way, i would have called police right there and then. If you care about our community, don't go to this location and let's show them ROCKLAND WILL NOT TOLERATE SUCH HORRIBLE BEHAVIOR!!
I chose that location because it was indicated that they had the cargo van that I wanted When I got the they didn't even know what they had to offer and do the didn't have the van they had a 10" truck I took that The truck was disgustingly dirty, had trash everywhere and even had an open container of alcohol in there Now imagine if we were pulled over we would have been in trouble big trouble with that open container So this was a horrible experience for me
When you pick up a trailer that not only has a flat tire but is also mounted on the wrong rim along with the wrong type of tire putting myself and my son at risk I get a little upset. Had to return trailer on emergency aid after it was loaded causing hours of delay to my day. The Roadside assistance company you sent to me did not have the tire or rim needed to repair the trailer good thing was I was within a few miles of the uhaul in nanuet and was able to change out trailers.
Make the cashier less apathetic
Discovered tire was losing air due to a nail puncture after had left Big Tows. It doesn't appear tires were properly inspected. Had to wait approximately 1 1/2 for roadside assistance. Customer service (Jill) in Phoenix was helpful with this matter.
UHaul changed the pickup location and time without informing us specifically that these had been changed, Needless to say I was incredibly unhappy when I went to my originally booked location and discovered I had to go to a new location. Once I arrived at the new location I found out that my truck rental would not be there until 12:00 when I had planned to start at 10:00. This set back my whole day and I was incredibly unhappy with the lack of communication to inform us of this important and vital information. As a first time customer I was unimpressed with the service.