The first thing that happened was that the staff at the counter made me call U-Haul to confirm this was in fact the drop-off location. Then, she did not have the authority to actually check me in, so just made a note of it for the owner/manager. I was forced to call U-Haul several times just to make sure I was listed as having returned the trailer or I would have been charged for an extra day (even though I returned the trailer a day early). More training is needed both on the owner/manager side and more empowerment/training downstream on the counter service area. Or U-Haul needs to investigate moving their “authorized dealer” label to another location in this town.
Tavis B
Black River Kwik Stop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Springfield, VT 05156
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Everything as promised, thank you for making our move stress-free!
GARY LEasy pickup. Staff was helpful and professional.
Fred TI get there there was no Truck assigned to us. The truck wasn’t swept out either once we did get one. We had to wait till they open which put us back 2 hours because we didn’t have a truck assigned To us.
HARRISON OI received a text message about clicking a link to review condition of the truck. I was already driving when it came in. By the time I could open it the link had expired.
GREGORY L