I’m giving my experience 2 stars because I had to wait nearly 2 hours to complete my corporate reservation. The U-Haul representative at the location was very nice and cooperative, but they were unable to assist me over the counter. I then contacted U-Haul customer support by phone and initially waited about an hour. For some reason, the support process was discontinued, and I was placed back in the queue for another 30 minutes, only to be transferred again without getting any real help. As a last-minute attempt, I was finally able to complete the reservation through the app, which was surprising because the app usually seems to be where reservation issues happen. Overall, I was disappointed with the long wait time and the difficulty completing the reservation. The van itself was in decent, usable condition, and I had no issues with the vehicle. Checkout through the app went fine.
Philip G
Karma Convenience Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Staten Island, NY 10312
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Customer Reviews
- 4.5 Average Customer Rating
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The back of the truck smelled like fish
mohammed hOne of the best locations used. Very helpful, clean, polite.
Carlos CClean trucks
SANDRA Fvan is good for trip very comfortable. breaks might need switch soon it more a lot of nose
Wan h