Very friendly and accommodating. Highly recommend Fort Knox.
WENDY W
Fort Knocks Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stephenville, TX 76401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Due to severe storms in Houston, we were delayed the morning of our reservation. I called as soon as the location opened to notify them that we would arrive at noon instead of our original time. I was told this would be fine. However, at 11:30 AM, I received a message stating that our reservation had been canceled and that we would need to reschedule. I immediately called back and explained that I had already spoken with someone earlier that morning and was assured our delay would not be an issue. I was placed on hold for four minutes, and when the representative returned, she stated—without apology and in a rude tone—that she had confirmed with her manager and it was, in fact, fine. When we arrived to pick up the truck, I was informed that I would not be allowed to return it to the drop-off location I had selected during the reservation process, as it was supposedly "out of their network." Instead, I was told I would need to return the vehicle to a different location nearly 19 miles away from the original site. I explained that I intended to follow the terms of my confirmed reservation, which clearly specified the return location. Rather than honoring the reservation or offering assistance, the representative insisted that I call the main U-Haul reservation line myself to get approval to do what had already been agreed upon in my booking. This created unnecessary confusion and inconvenience, and further reflects the poor service and lack of accountability I experienced throughout this rental process. Later that same day, I received a call from the individual who had rented the truck before me. I was shocked to learn that the representative at the U-Haul location had shared my personal cell phone number with this person without my consent. This is a serious violation of privacy and completely unacceptable. I called and left a voicemail requesting a callback from the manager on Saturday afternoon. No one returned my call. I followed up on Tuesday and spoke with the owner, who was equally dismissive and unapologetic. He simply stated that he would "talk to the employee" and offered no acknowledgment of the severity of the situation. I have been a loyal U-Haul customer for many years, but this experience was completely unacceptable—from the mishandling of our reservation to the blatant disregard for customer privacy and lack of accountability. This conduct is not at all aligned with the standards and reputation I have come to expect from the U-Haul brand. I hope this matter is taken seriously by you as it was not by the location.
DANA ESoooo friendly and professional! Could not ask for better service!
RONALD MMake sure the equipment is swept out
GINGER BFantastic, clean, organized location with friendly staff!
LAINE F